Terms and Conditions

This website (https://www.thermuparts.co.uk/) is owned and operated by Thermuparts, who shall henceforth be referred to as ‘we’ or ‘the company’. The company’s registered address is Richards Place, Roath, Cardiff, South Wales, CF24 1SD.

We ask that you read the following terms and conditions carefully. In using this website, you agree to be bound by the company’s terms and conditions. If you do not agree with the terms and conditions outlined in this agreement, please cease your use of the website immediately.

If you have any questions about the terms and conditions listed below, email your enquiry to enquiries@thermuparts.co.uk or use our registered postal address (see above).
  1. Agreement
    Your use of this website signifies that you agree to be bound by the company’s terms and conditions.

  2. Amendments
    The company reserves the right to alter and/or amend these terms and conditions, without notice, as and when we see fit. Since continued use of the website constitutes agreement to be bound by these terms and conditions, it is the user’s responsibility to read the terms and conditions and stay informed of the latest updates at all times. The company reserves the right to terminate the website at any time and without prior notice to users. The company will not be held liable for any amendments to or termination of this website, nor for any consequences that result from such amendments or termination.

  3. Purchases
    Any user who places an order through this website shall be deemed to have committed to that purchase, and will provide full payment for the goods in question. This commitment shall be acknowledged by an order confirmation email from the company. No order will be dispatched until payment has been made in full. Payment will be made through the company’s chosen payment service and the transaction will be listed as Thermuparts on the customer’s bank statement.

    If we discover an error or a problem with the goods you have purchased (including, but not limited to, inaccurate pricing and insufficient stock), we will endeavour to inform you of the issue as soon as possible via email. We reserve the right to cancel any order and refund the cost in full.

    Customer details will be encrypted for the duration of the purchasing process. This helps to protect these sensitive details and ensure a secure buying process. Your debit/credit card provider may enforce additional security checks to further protect your details. All purchases made through the website are non-transferable. If your debit/credit card is declined while attempting to make a payment, contact your bank or debit/credit card provider.

    By making a purchase through this website, you agree that said purchase shall be strictly for your own private use.

  4. Delivery
    The company will dispatch orders to any location within the UK or Ireland (we do not accept orders from any other country). However, all orders are subject to delivery charges, the exact sum of which shall vary by region. We will notify you of the relevant delivery cost via our website before your purchase is confirmed. No goods shall be dispatched until all delivery charges have been paid in full. For further details and a list of prices, please refer to the Thermuparts Delivery page.

    We use a third party courier for all deliveries, and as such, any delivery will be subject to the courier’s own terms and conditions. Thermuparts shall not be held responsible for any delays or failings on the part of the courier. Deliveries will often require a signature from the recipient, so please ensure that someone will be available to provide a signature at your specified delivery address.

  5. Returns
    A customer has 14 calendar days in which to return an item to Thermuparts this 14 day period commences on the day that the item was delivered. In order for an item to be returned, customers must access their account via the Thermuparts website in order to obtain an authorisation number. For further information, please refer to the company’s full Returns Policy.

    Providing the item was ordered from stock, has not been installed or used, and is in in the original condition that it was delivered, Thermuparts will issue the customer with an authorisation number and instructions as to how they can send their item back to Thermuparts. It is important that these instructions are carefully followed.

    On receipt of the returned item (providing it is returned in its original state), Thermuparts will reimburse the customer with the full price of the item within 14 calendar days (via the credit card, debit card or Paypal account that was originally used). Unless the company is found to be at fault, delivery charges are non-refundable as these are separate handling charges.

    Please note if an item is returned to Thermuparts after 14 calendar days (and before 30 calendar days), it will be subject to a 25% restocking charge.

    Special order items (i.e. parts not ordered from stock) are non-refundable under any circumstances, unless the company is found to be at fault. For further information, please refer to the company’s Returns Policy.

  6. Cancellations
    Once a customer orders an item, their purchase can be cancelled at any time before the order is dispatched. Cancellations can be made via the Thermuparts website, or by contacting the organisation via email or telephone. If the cancellation is successful, the customer will receive a full refund within 14 calendar days. The cancellation policy only applies to goods ordered from stock; special orders cannot be cancelled under any circumstance. If a customer wishes to cancel an order that has already been dispatched, they should refer to section 5, ‘Returns’.

  7. Faulty Goods If a customer receives an item that is faulty, they must contact Thermuparts via their website or by contacting the organisation via email or telephone within 14 calendar days of delivery. In the first instance, Thermuparts will attempt to replace the item with a like-for-like replacement. If a like-for-like replacement cannot be identified, Thermuparts will issue the customer with an authorisation number and instructions regarding how to return their item. Thermuparts will reimburse the customer with the full price of the item within 14 days. The customer is not accountable for collection or delivery services at this stage.

  8. Privacy Policy
    The company is entitled to process any and all data provided by website users. As an online retailer, we are dedicated to protecting the privacy of our customers. Please refer to our Privacy policy for more information.

  9. Copyright
    We reserve all rights to this website and its content, including but not limited to: intellectual property rights, patents, database rights, design rights, trademarks, and image rights. This condition pertains to all products, copy, images, appearance, code, and opinions contained within this website. You may not use any images or other content from this website without first obtaining the explicit permission of the company.

    The Thermuparts website shall only be used for private, non-commercial purposes.

    We do not make any warranty or representation in respect to the trademarks pertaining to the products and brands on this website. If you hold the copyright for any content featured on the Thermuparts website (including but not limited to images, products, brands, and text) and you are dissatisfied with the company’s use of your property, you may contact us at enquiries@thermuparts.co.uk and we will endeavour to resolve the issue.

  10. Additional Terms and Conditions of Use
    When using this website, you may be prompted to provide an email address. In doing so, you must ensure that the email address you provide is unique, genuine, and your own. By providing the company with your email address, you agree that we may use this email address as a means of correspondence with you, and that all such correspondence will satisfy any and all relevant legal requirements (i.e. notice in writing).

    It is your responsibility to ensure that correspondence from us will be received by you. You may need to add Thermuparts to your safe list to ensure that our correspondence does not go to your spam/junk email filter.

    It is against the law to provide false details when making a purchase. Anyone who deliberately uses invalid, fictitious or fake details to purchase from the Thermuparts website will be prosecuted. When providing your details, it is your responsibility to ensure that these details are accurate and up-to-date.

    When making an online payment using a credit or debit card, you are responsible for ensuring that the card details are your own and that the account in question holds sufficient funds to cover the cost of your purchase. It is also your responsibility to keep any sensitive details (such as passwords, and card details) safe and private.

    If you create a user account on this website, you must ensure that nobody besides yourself uses this account. You may not sell or transfer this account to anybody else.

    The company reserves the right to place links to external websites on the Thermuparts website. By using our website, you agree that we shall not be held responsible for the content of any external website, nor for the consequences that may result from visiting or using any external website.

    If you have any questions about the Thermuparts website or the terms and conditions pertaining to its use, please email enquiries@thermuparts.co.uk to detail the nature of your enquiry.

    ‘Thermuparts’ is a part of the Kitchen Economy limited group of companies.